Refund Policy

Last Updated: October 26, 2025

At Noravelixora, we are committed to providing high-quality online educational courses focused on SEO tools and software. This Refund Policy outlines the terms and conditions under which refunds may be issued for our digital courses and services.

1. General Refund Eligibility

We offer a 14-day money-back guarantee from the date of purchase for most of our courses. To be eligible for a refund, you must meet the following conditions:

The refund request is submitted within 14 days of the original purchase date
You have completed less than 25% of the course content
You have not downloaded any course materials or certificates of completion
The purchase was made directly through our website

2. Non-Refundable Items and Services

The following purchases are not eligible for refunds under any circumstances:

Courses purchased during promotional sales or discounts exceeding 50% off regular price
Subscription services after the initial 14-day period
One-on-one coaching or consultation sessions once scheduled
Certification exam fees
Bundled course packages where any individual course has been completed
Third-party software licenses or tools purchased through our platform
Gift card purchases

3. Subscription Cancellations

For monthly or annual subscription plans:

Monthly Subscriptions

You may cancel your monthly subscription at any time. Cancellations will take effect at the end of the current billing cycle. No partial refunds will be issued for the remaining days in the current billing period.

Annual Subscriptions

Annual subscriptions may be canceled within 14 days of initial purchase for a full refund, provided less than 25% of available content has been accessed. After 14 days, annual subscriptions are non-refundable, but you will retain access until the end of your subscription period.

4. How to Request a Refund

To request a refund, please follow these steps:

Contact our support team at contact@noravelixora.world
Include your order number or purchase confirmation email
Provide a brief explanation for your refund request
Allow up to 5 business days for our team to review your request

You can also reach us by phone at +27 76 207 2565 during business hours.

5. Refund Processing Timeline

Once your refund request has been approved:

Refunds will be processed within 7-10 business days
The refund will be issued to the original payment method used for purchase
Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account
You will receive an email confirmation once the refund has been processed

6. Access Termination Upon Refund

Once a refund has been issued, your access to the course or service will be immediately revoked. This includes:

Course video lessons and materials
Downloadable resources and templates
Community forum access
Student dashboard and progress tracking
Any certificates or credentials earned

7. Technical Issues and Course Quality

If you experience technical difficulties or quality issues with our courses, please contact our support team before requesting a refund. We will make every effort to resolve:

Video playback or streaming issues
Platform access problems
Missing or corrupted course materials
Errors in course content

Refund requests based on technical issues will only be considered if we are unable to resolve the problem within a reasonable timeframe.

8. Exceptional Circumstances

We understand that unforeseen circumstances may arise. Refund requests outside our standard policy may be considered on a case-by-case basis for:

Medical emergencies with supporting documentation
Duplicate purchases made in error
Unauthorized charges or fraudulent transactions

Such requests must be submitted in writing to contact@noravelixora.world with appropriate documentation.

9. Partial Refunds

Partial refunds may be issued at our sole discretion in cases where:

A course was significantly misrepresented in its description
Major technical issues persisted that affected your learning experience
Course content was substantially incomplete or unavailable

10. Course Transfers and Exchanges

Instead of a refund, you may request to transfer your enrollment to a different course of equal or lesser value within 14 days of purchase. Course transfers are subject to approval and may only be requested once per purchase.

11. Chargebacks and Disputes

If you file a chargeback or payment dispute with your financial institution without first contacting us, your account will be immediately suspended pending resolution. We encourage you to contact our support team to resolve any billing concerns before initiating a chargeback.

12. Refund Policy for Corporate or Group Purchases

Corporate licenses and group enrollment purchases have different refund terms:

Must be requested within 30 days of purchase
Require written authorization from the account administrator
Subject to a 10% administrative fee for processing
Not available if more than 50% of enrolled users have accessed the content

13. Changes to This Policy

Noravelixora reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated revision date. Continued use of our services following any changes constitutes acceptance of the modified policy. The policy in effect at the time of your purchase will govern your refund eligibility.

14. Contact Information

If you have questions about our Refund Policy or need assistance with a refund request, please contact us:

Email: contact@noravelixora.world
Phone: +27 76 207 2565
Address: 10109 Shai Road, Mdantsane NU2, East London, 5219, South Africa

Thank you for choosing Noravelixora for your SEO tools and software education. We appreciate your business and are committed to your satisfaction.